Nearshore IT Infrastructure Services

Power the digital business and achieve year-over-year efficiencies on top of a modern infrastructure foundation.

Nearshore IT Infrastructure Services

Power the digital business and achieve year-over-year efficiencies on top of a modern infrastructure foundation. 

What we offer

Through automation, predictive management, deep integration expertise, and expert ITIS talent, we build a modern, resilient foundation tailored to your business needs. Our proactive approach ensures seamless scalability, robust security, and continuous improvement, enabling you to focus on business innovation and value generation. Achieve year-over-year cost and operational efficiencies as we drive your IT operations forward with strategic collaboration and next-gen technologies.

Get Started
  • Service management consulting: We specialize in expert consultancy for designing and implementing ITSM processes, integrating frameworks such as ITIL, ISO/IEC 2000, COBIT, PMP, and Agile methodologies. Our offerings extend to conducting IT cost reduction assessments and implementing and managing ITSM and CMDB tools. Streamline your IT operations and governance with tailored solutions that enhance efficiency and foster innovation.

  • Data center to hybrid cloud transformation: Transition your IT infrastructure to a hybrid model, combining on-premise solutions and cloud environments to achieve optimal flexibility, cost efficiency, and performance. This transformation empowers you with dynamic, scalable infrastructure under your complete control, while minimizing operational disruption.

  • User infrastructure services: Ensure high productivity and user satisfaction across all devices and locations by providing secure, reliable access to essential tools and resources critical for your employees’ tasks. Our offerings include endpoint management, virtual desktop infrastructure, secure remote access solutions, and robust support systems.

  • Edge and IoT managed services: Enhance efficiency and security for your edge and IoT infrastructure with our specialized managed services. Our command center provides comprehensive monitoring and support, ensuring optimal performance and reliability. We manage, maintain, secure, and optimize edge computing and IoT networks, addressing challenges such as latency and data integrity to empower your operations with robust, real-time data processing capabilities.

  • Managed workplace services: Enhance collaboration and automate tasks across development, ITSM, and business user environments. We optimize and manage IT infrastructure and end-user environments, leveraging cloud services, self-service tools, and automation to create a flexible, efficient work environment that boosts productivity and user satisfaction.

  • Cloud infrastructure services: We offer end-to-end services including design, migration, orchestration, management, and cost optimization across public, private, and hybrid cloud models. Our offerings help clients build and optimize intelligent digital platforms and products, ensuring reliable performance, integration, and cost-efficient scalability to meet evolving business needs.

  • Network and telecom services: Enhance network performance and bandwidth efficiency while optimizing costs with our comprehensive managed services. We provide expert management of network operations, security, and compliance, ensuring your infrastructure is highly available and efficient. Our services encompass network architecture design, implementation, continuous monitoring, and optimization to meet your business’s evolving needs.

  • Infrastructure as code (IaC): Adopting an IaC approach enables automation, continuous deployment, and advanced site reliability engineering (SRE) strategies so you can enhance your business’s digital resilience and agility. Streamline infrastructure management by treating configuration as software, ensuring consistent setups, reducing human error risks, and facilitating version control and collaboration.



Six benefits of nearshore IT infrastructure services 

  • Built-in AI and strategic automation: Companies leverage leading nearshore providers to capitalize on their proximity, gaining valuable operational insights and receiving recommendations for implementing strategic AI and automation initiatives. This approach creates an operating model that becomes increasingly efficient and reliable while driving costs down.

  • Proactive management and response: Utilizing predictive analytics and real-time monitoring, providers can identify and communicate potential issues before they impact operations. This proactive management approach, paired with close communication and swift action, reduces downtime and ensures uninterrupted business continuity.

  • Access to top-tier talent and expertise: The struggle to find and retain highly skilled IT professionals means that companies often face delays in project completion and reduced innovation. Nearshore services provide access to top IT infrastructure professionals, paired with industry-specific expertise and a localized understanding, to bridge talent gaps with the exact skills needed for the job.
  • Seamless integration with existing systems: Businesses seek nearshore providers with specialized integration expertise to ensure that new technologies and processes blend smoothly with existing IT infrastructure. This expertise synergizes with real-time problem solving and close collaboration, leading to more efficient technology adoption, effortless workflows, reduced integration risks, and enhanced system performance. 

  • Innovation as a service: Continual innovation sets the benchmark in nearshore IT infrastructure services. By exploring emerging technologies and process improvements, providers work closely with clients to integrate new capabilities into their IT infrastructure to safeguard against technological obsolescence and drive continuous improvement, keeping your infrastructure dependable and adaptable.  


Why choose Softtek?

End-to-end ITSM:

Leverage comprehensive and flexible services, from tool selection, process assessment, and architecture design to implementation and support services.

Intelligent automation:

Empower users and promote continuous improvement with automation and AI-embedded processes.

Robust governance:

Establish a strong operational foundation with Softtek’s governance platform, integrated with ServiceNow and other leading ITOM platforms.

Prioritize outcomes:

We pioneered and proved the value of outcome-based distributed agile delivery following ITIL, Cobit, Six Sigma, and other practices to drive operational excellence and accelerate the outcomes our clients seek.

Service innovation:

From global centers of excellence and innovation labs to solution accelerators, we stay busy behind the scenes to bring clients the next generation of infrastructure services at scale.

We help clients achieve…

90% increase in customer satisfaction (CSAT) scores

Improved self-service, resolving more than 35%
of tickets automatically

Complete transparency
and visibility of KPIs
and SLAs

30%

immediate OpEx savings

20%

incident reduction in first year

15%

of tickets automated, generating 7% annual productivity gains

80%

cycle time improvement

5%

year over year continuous improvement savings

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Let’s explore how we can take your business further.

 

Softtek-gray

Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.

Let’s explore how we can take your business further.

Softtek-gray

Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.