Nearshore Service Management Consulting

Achieve superior ITSM outcomes with expert consultancy, leveraging ITIL, ISO/IEC 20000, COBIT, PMP, and Agile methodologies. Our services also include IT cost reduction assessments, ITSM, and CMDB tool implementation and management.

Nearshore Service Management Consulting

Achieve superior ITSM outcomes with expert consultancy, leveraging ITIL, ISO/IEC 20000, COBIT, PMP, and Agile methodologies. Our services also include IT cost reduction assessments, ITSM, and CMDB tool implementation and management.

What is service management consulting?

Service management consulting involves providing expert advice and strategies for designing, implementing, and optimizing IT service management (ITSM) processes. This includes aligning IT services with business goals, ensuring compliance with industry standards, improving cost-effectiveness, and managing the implementation of ITSM and CMDB tools to enhance service delivery and performance. 

Why Softtek?

  • Softtek + ServiceNow: As a ServiceNow partner since 2015, we accelerate the transition from traditional ITSM to a modern operational model, specializing in ITSM, ITOM, SAM, CSM, IRM, and HR functionalities.

  • Service management accelerators: Our proprietary accelerators seamlessly integrate with your ITSM system to boost the effectiveness of our ITSM consulting, implementation, and support services via automation, analytics, and monitoring tools. 

  • Next-gen ITSM: We provide end-to-end design and delivery, leveraging our proven transition approach to design and implement a model tailored to your business processes, backed by our Digital Governance platform.

Why nearshore?

Collaborative consulting:
Proximity optimizes collaboration, allowing teams to more quickly design, adjust, and document your ITSM processes and ensure outcomes are being met every step of the way.

Adaptive solutions:
Ensure flexible and responsive ITSM processes that quickly adjust to evolving business requirements and regulatory standards, ensuring continuous compliance and operational alignment.

Real-time feedback:
Quicker feedback loops allow for immediate adjustments and continuous improvement of ITSM processes to ensure they meet evolving business needs.

Contact us
Contact us

12x 

faster testing than traditional test automation

50%

reduced traditional testing effort

30%

faster time to market

60%

increased test coverage

Featured success story


American emergency medical services provider

Ensuring peak availability of life-saving services

Learn how Softtek maintained key systems supporting the client’s first responder services while reducing incident response resolution time by 90%.

Read the full story.

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Featured success story


Multinational pharmaceutical producer

Streamlining ITSM with process integration

Learn how Softtek consolidated and optimized IT processes using ServiceNow and ITIL best practices, achieving a 30% reduction in case resolution cycle time.

Read the full story.

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Let’s explore how we can take your business further.

 
Softtek-gray

Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.

Let’s explore how we can take your business further.
Softtek-gray

Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.