Nearshore Managed Workplace Services
Transform your infrastructure with next-gen managed workplace services, empowering your workforce—from development and ITSM to business users—with advanced collaboration and automation tools.
Nearshore Managed Workplace Services
Transform your infrastructure with next-gen managed workplace services, empowering your workforce—from development and ITSM to business users—with advanced collaboration and automation tools.
What are managed workplace services?
Managed workplace services involve the comprehensive management and optimization of your organization’s IT infrastructure and end-user environments. These services use advanced technologies to enhance collaboration, automate routine tasks, and improve overall productivity and user satisfaction. By leveraging cloud services, self-service tools, and automation, these services create a flexible and efficient work environment.
Why Softtek?
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Full-spectrum managed workplace services: We support all workplace services to ensure user success, from service desk and endpoint management to security compliance and Atlassian collaboration tools.
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Continuous improvement: Benefit from year-over-year ticket reductions as service quality goes up, thanks to self-service tools, automation-first strategies, and our integration expertise.
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KPI transparency: Gain clear insights into service performance with transparent KPIs and SLA management leveraging our Digitalized Governance platform, ensuring continuous improvement and service alignment.
Why nearshore?
Investment optimization:
Maximize your IT budget with high-quality managed services that provide continuous efficiency improvements and exceptional service standards at competitive rates.
Bridging Dev and ITSM gaps:
Improved collaboration between development and ITSM teams ensures more efficient workflows, aligning development and operational goals for a cohesive IT environment.
Enhanced resource allocation:
Benefit from flexible and dynamic resource management, ensuring that the right skills are applied at the right time to optimize performance and costs
12x |
faster testing than traditional test automation |
50% |
reduced traditional testing effort |
30% |
faster time to market |
60% |
increased test coverage |
Some of our clients have achieved…
"We finally put the old data centers to rest after a committed and well-executed migration.”
VP of Cloud Solutions – North American customs broker
Over 90% CSAT improvement
Over 35% of tickets solved automatically through
self-service and automation
Over 80% first-level resolution rates
Let’s explore how we can take your business further.
Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.
Let’s explore how we can take your business further.
Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.