services | perspectives | media room | careers | about us
What is Nearshore?
Nearshore is "the transfer of business or IT processes to companies in a nearby country, often sharing a border with your own country", where both parties expect to benefit from one or more of the following dimensions of proximity: geographic, temporal (time zone), cultural, linguistic, economic, political, or historical linkages.
RSS Feed Subscribe to this blog's feed

Delivered by FeedBurner

Analysis and insights regarding the IT outsourcing industry & technology perspectives. Contributors of this blog include journalists of Nearshore Americas and of Softtek. The views expressed in the content by Nearshore Americas, or any other author, do not necessarily reflect the position of Softtek.
Nearshore Outsourcing
Softtek created the nearshore concept in 1997. While the nearshore industry is maturing nicely, there is still room for growth. This space is dedicated to providing our takes and perspectives on nearshoring across the globe.
The Process of Creating
Creativity, while in its essence is free of rules, follows a process. A discussion of the evolution of services, this blog allows us to participate and share our thoughts and ideas more openly during a time of disruptive IT evolution.

Follow us
August 17, 2011 at 9:53 AM

Outsourcing Buyers: Take Advantage of Latin America's Uncharacteristic 'Access'

A little talked about facet of the Nearshore outsourcing industry in the Americas is something that more buyers need to pay heed to: Access to top goverment and policy making officials.

Meeting with government officials, especially heads of ministries that are focused on science and technology, is an invaluable part of assessing a country's viability for third-party outsourcing as well as investment into captives and shared services centers. There is nothing quite like having a sit-down meeting with government leaders to discern, in a 'heart to heart' sense, the level of awareness and commitment these officials have in cultivating probably the most essential element to your offshore outsourcing strategy: human capital.

In the last four years, I have probably met with close to 100 top government officials - from ministry heads to presidents to investment promotion executives - across Latin America and the Caribbean. In general, these meetings have been exceptionally enlightening. For instances, in meeting with the President of Costa Rica Laura Chinchilla, last year,  I heard - very clearly - her passion for eliminating bureaucratic red-tape to enable foreign investors to tap into Costa Rica's thriving IT sector.

On the other hand, there have been a few instances where government leaders would struggle to explain what the acronym "BPO" stands for.

I describe this feature of the Nearshore outsourcing industry as a 'little known facet' because very few people seem to recognize that Latin America - as a whole region - has done a tremendous job creating an 'accessible' environment for those probing to learn more. In many larger cities across Latin America there are agencies established to focus solely on raising awareness and disseminating useful information for outsourcers. For example, there is "Curitiba Offshore' for the Curitiba, Brazil region, "Invest in Bogota" for Bogota, Colombia, and Jalisco State Economic Development Agency (for the Mexican state that includes Guadalajara, Mexico).

There are obviously simliar groups in other offshore havens around the world. But, in my own encounters, the fact that Latin America shares unique bonds with North America - meetings with government officials more often than not has the ring of becoming "reaquainted" with a country that has already established formidable social, economic and cultural ties with the United States.

The final consideration in making the most of this 'access' lies in the hands of BPO/ITO and offshoring investors themselves. It is only through active pursuit of knowledge that such doors to these important officials are opened. In other words, buyers have to be willing to make contact with country promotion agencies and top vendors in the region - and board planes to see the countries first hand.

I have been in touch in recent months with a CIO based in New Jersey who has been to over five Nearshore countries in the last four months, examining a variety of Nearshore vendors in their ability to develop e-commerce applications for his corporation. As a result of these missions, the CIO is more prepared than many to maximize his investment and anticipate - in parallel - how the government, private enterprise and universities can be supportive of his investment roadmap.

The door to Latin America is wide open - but decision-makers have to willing to walk through it.




TrackBack URL for this entry:

Listed below are links to weblogs that reference Outsourcing Buyers: Take Advantage of Latin America's Uncharacteristic 'Access':


Feed You can follow this conversation by subscribing to the comment feed for this post.

Nice, and thanks for sharing this info with us.Good Luck!

Chie has also a very powerful IT sector which is aiming to develop and work together with American companies. If you're thinking to oursource your IT services, Chile is one good option.

Check this website and learn why.

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Your comment could not be posted. Error type:
Your comment has been saved. Comments are moderated and will not appear until approved by the author. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.


Post a comment

Comments are moderated, and will not appear until the author has approved them.